DESKTOP EDITION CLOUD EDITION SERVER EDITION GUIDES FORUM

Customer Statements (Transactions) not creating zero balance statements


#1

When I go to reports > Receivables > Customer Statements, both unpaid invoices and transactions are only showing statements with outstanding amounts.

I use to be all to see / retrieve duplicate statements for any customer that needed for for a specified period of time. How can I do this now?


#2

can you please explain clearly what you mean by this?

after opening Customer Statements (Transactions), click on the Set Period button.
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#3

I have 32 customers with multiple invoices for each.

If I open Customer Statements (Transactions), click on the Set Period button, select the time period, the only statements shown are the statements with a balance due.

If a customer has multiple invoices and all the invoices are paid, then no statement is available for that customer.

I used to be able to see and produce statements for all / any customer irrespective as to whether the invoices were paid or not.


#4

What version of Manager are you using?
There are actually two reports. One for the transactions and the other for unpaid invoices.
Both reports work fine on my version.


#5

Im using the online version. They both use to work fine on mine also.


#6

I will list this as a Bug as it worked correctly in Version 18.1.69.
When selecting Customer Statements (Transactions), the report should list all transactions for the set period regardless of there being a balance or zero.


#7

I can’t reproduce this issue.

I’ve created an invoice, made it paid so the balance is zero. I can see the statement available for those two transactions even if balance of customer is zero.


#8

I cannot reproduce it either. I tried with a more elaborate test company, and everything shows:

31%20AM

I also checked supplier statements, and those behave properly, too.


#9

I have a number of businesses and it seems this issue is only happening for one of the businesses? The other businesses are working fine.


#10

Could you send backup file of that business to bugs@manager.io? If we are able to reproduce the issue, it will be fixed.


#11

Yes, I will do that. Thanks.


#12

@Mark1, I think there is a misunderstanding how the feature works. If you are trying to retrieve a statement for customer which has no outstanding balance and no transactions within the period, statement won’t be generated.

I mean what would be the point sending customer a statement who has zero balance and had no business with you for the period of time.


#13

So, @Mark1, is it true that the customers for whom no statement showed had no transactions during the period? When I showed my example, I had many with zero balances. They all appeared. But I had none with zero transactions.


#14

Hi. I am so Sorry! I can normally produce duplicate statements even if the balance was zero and I still can. When Tut mentioned transactions, I checked business reports and realised there were no transactions during date period which explains why some aren’t appearing.

Thanks for your help with this matter… It’s been greatly appreciated.


#15

No apology is necessary. You helped me learn something I didn’t know. Thanks.