Probably not as they were looking in the correct screen. It’s much more likely you have the same problem as Rules not working - #2 by Patch rather than the thread you have posted in.
The answer to which is
Hence the request to show Uncategorized Payments & Receipts screen
Yes that probably reflects the Manager Guides are now optimised for AI not human consumption. As a result they describe what commands do but not how to use several feature to do common tasks.
To address your problem.
-
Bank receipt rules are applied (and most easily created) in the receipt tab.
-
Bank payment rules are applied (and most easily created) in the payment tab.
-
Setting → Bank Rules → Payment / Receipt rules is generally less useful unless you want to modify old rules or debug rule interactions.
For example after you have imported bank transactions containing some payment, at the top of the payment tab screen you will see the link to the uncategorised payment screen
When you know what you are looking for these guide pages may help