Bank import does not work for second account

1

I have two bank accounts in Manager setup to import updates.

Despite trying many things only the first one fetches updates.

Any clues?

2 Likes
'Check for New Transactions' skipping transactions
2

Same issue here. 2nd bank account has only loaded one transaction. Both accounts are from the same bank login. Also worth noting the Basiq data refresh interval seems hours long, so any new activity can take a while to load in.

1 Like
3

For anyone following this. The way I fixed this manually was by getting a transaction list from my bank and importing it. To get the correct final balance, I made sure my ā€˜starting balanceā€™ added in by Manager IO matched the date and balance from the start period of my imported transaction list, e.g. 1 Jul 2025 and $ā€”ā€” set to the ā€˜retained earningsā€™ account.

Iā€™m seeing my two linked bank accounts arenā€™t drawing in all the data, since initial set up a few days ago. My account 1 loaded in receipts from the previous 24hr cycle, but skipped payments. Initial import for account 1 was fine, but account 2 was not.

4

Seems like basic bug(s). How can this be promoted from discussion to bug report ā€¦ to FIXED?

5

It would be clearer if more information about the processes, along with screen shots of the file contents, were given

It is impossible to say if this us a bug or a problem with the data imported

6

@Joe91 Your comment is not useful.

ā€œscreen shots of the file contentsā€ ? huh ? Are you a Manager dev?

7

No, I am just a user like you

It is possible, maybe even probable, that the problem is caused by the data in the import file from the bank

But without any more information it is impossible to properly diagnose the cause of the problem and thus it is not possible to say whether it is a bug or not