the latest version is 17.11.31
download only from the official website and not from any third-party websites.
https://www.manager.io/desktop/download/
reading this statement, i would like to ask what you meant initially by the bank account disappearing. was it an account created under the Bank Accounts tab or was it just an account created in your Chart of Accounts?
Hi have updated to 17.11.31. The petty cash and savings account shows zero balances again. The FNB cheque account is still missing. Please see below:
And this one from the previous version:
As regards the bank account disappearing, I initially created an account under the Bank Accounts tab. This is my main bank account and was named Gold Business cheque account. I later added a credit card account, a savings account and a petty cash. The credit card, savings and petty cash accounts are all still visible. The Gold business cheque account is just simply not there anymore. (All entries on this account however is still on the system)
This screenshot was taken of the original cheque account (think this one was from last year) when I only had the main bank account. This is the bank account that has simply vanished. All entries made on this account still shows on the balance sheet.
The 17.11.31 version has deleted all entries made on my FNB cheque account as well. This version shows this bank account and 18 months of entries never existed…
@Christelle1 - it may be worthwhile sending your file to lubos@manager.io and seeking technical assistance to recover the lost account. If your transactions are still showing on the balance sheet, then the bank account is there - and likely can be restored.
In your email, link to this topic on the forums. Here is the link:
https://forum.manager.io/t/bank-account-disappeared-after-shutting-down/12935/26
And mention that your bank account is missing. Ask if he can restore it for you.
@Christelle1, I am sorry, but I must back away from this discussion. You keep revealing additional material facts about your situation that would have informed prior responses but, unfortunately, led down unproductive avenues by their absences. You seem to have installed software from unofficial sources. Now you tell us you are somehow running multiple versions of the software, possibly accessing the same data file, which could corrupt that file. Whatever you’ve done, you’ve moved beyond my ability to help remotely.
You asked about arranging a team viewer session. Those who have tried to help you are other users, not developers of the program. So the answer is no, we cannot do that.
As for your question about possible expense accounts being included as balance sheet accounts, I can only judge from their names. But suspicious accounts include:
- Barcodes
- Electronic equipment cost
- Furniture and fittings (cost)
- Logo developments
- Software cost
If any of these actually record assets, the constituent assets likely belong in either Fixed Assets or Intangible Assets, depending on local laws.
I must also point out that your FNB Deposit account should have been created in the Bank Accounts tab and your Petty cash account needs to be converted from a Bank Account to a Cash Account.
Hi Tut,
I have no idea what you are talking about, I can only inform you what is on the screen. All downloads have been from your official site, and I have always only used one desktop version. I understand about team viewer, no problem. I have given the problem to more tech savvy people who might be more informed in their responses.
In terms of South African accounting practice assets bought by the company are capitalised and depreciated over its life expectancy. These accounts contain those assets. Maybe different in your country.
I just needed to understand why my bank account disappeared in the tab bar while the entries on the bank is clearly still visible elsewhere. Thanx anyway.
If those qualify as fixed assets, fine, but as I said they then belong in the Fixed Assets tab.
If your transactions in the missing account still appear, why did you say they do not after updating software?
And you could not have downloaded v17.3 from the official site when you said you did.
These last items are what cause confusion.
@Christelle1 - have you tried re-creating that bank account ?
Go to the Bank Account tab - select New Bank Account and enter the name “exactly” as previously used.
My some chance the transactions may re-link up. (?)
I remember a while back I had an issue with an account or two disappearing someplace or moving to the wrong part of the balance sheet or something along those lines. I was able to find the problem myself and solved it without bringing the problem to this forum. So, I’m hazy exactly what happened to me. But the situation described by @Christelle1 reminds me of my problem.
What I do remember is that the key to the whole thing was “control account”. Maybe I was reviewing my chart of accounts (Settings >> Chart of Accounts) and thought “why does that have to be a control account?”, and unchecked the control account box. Then later I noticed some accounts moved or disappeared.
I think one of the accounts was a credit card account. It “moved itself” from the liabilities to the assets section. I think another problem was some account mysteriously appeared along side the real account. I think that phenomenon was from Manager having default accounts. Like, if you don’t specifically create a cash account, Manager might create one for you with a default “Cash on Hand” name. After mucking around for quite a while, I tried reinstating the control accounts. “I guess it does need to be a control account,” I thought. Re-linking to the control accounts, I saw my accounts reappear where they are supposed to be.
In all cases, the problems I had were not due to any software bug. Manager did not lose any transactions and did not lose any accounts. Everything was faithfully there. In all cases of my problems with accounts doing strange things, the problem was solved by making sure control accounts were set up properly in Settings >> Chart of Accounts, and making sure the Bank and Cash accounts were properly linked to their control accounts.
I suppose I’m not clear. But the main thing is to check your control accounts. Because improper use of control accounts, or not using control accounts, is one of the things that can cause problems.
A pointer: I made sure to backup my accounting (Manager, top right, see button “Backup”), before I made any of these control account changes in trying to get my accounts back the way they are supposed to be. So, I would recommend making a backup just before trying possible fixes. That way you can get back to where you were, in case you cannot figure out how to undo the changes.
In any case, I don’t think I explained it well. But probably someone else can explain better about control accounts being improperly set up or not set up.
@Indinfer, your recollection sounds right on target. You had probably assigned the credit card account, which you had created as a bank account, to a custom control account under liabilities. That is one of the methods described in this Guide: Manager Cloud. When you modified your control account structure, the credit card account reverted to its default control account, Cash at bank, under assets.
It is very difficult to know if your idea might be related to @Christelle1’s problem, because the information provided has been incomplete and changing. And other practices might be contributing to the situation.