Attatchment Drag and Drop

I verified it with v20.10.61 before I responded the first time (in case something was changed since I last used it in v20.10.58). I just verified it again. Drop the attachment file directly onto the button and it works.

What operating system are you running? And what edition of Manager (desktop, server, or cloud)?

Operating System Windows 10 64bit,
MANAGER Edition desktop.

I have the same issue.
Win10 64bit
Manager 20.10.62 Desktop

SFM

The issue is that Internet Explorer (the web-browser Manager is using internally on Windows) never really supported drag and drop onto file inputs.

The solution is to switch internally to Edge web-browser on Windows. Microsoft has just released WebView2 component to allow that.

@eto has created issue on Github which once resolved will fix drag and drop onto file inputs in Manager. Not quite sure how long this will take but it will happen sooner or later.

Doesn’t the desktop version use windows explorer?
I thought it only used the browser of choice when ‘opening in new window’?

I believe Manager always uses a web browser for screen display. On windows desktop version of Manager this has been “Internet explorer”.

Given this browser appears to be causing the problem for the desktop version of Manager, perhaps a work around when running the desktop version of Manager would be to open a new window, so then interact with Manager via a different web browser.

For me the work around works.
In my opinion having to drop the attachment exactly in the button is not as user friendly because if the user misses the button, the browser opens the attachment instead of attaching it to the manager transaction.

No, using manager on desktop uses windows explorer, not a browser.
If I set the default browser to edge, explorer, firefox or chrome I only see a difference when I use the ‘open in new window’ using right click.
This seems to be the only instance of using a ‘browser’ on the desktop version under windows10.
Windows explorer is not a web browser.

Wrong. Lubos already mentioned in post #6 that on Windows OS, Manager uses the browser Internet Explorer:

Whatever, but no matter what I set as my default browser manager is the same.
It is ONLY when I open in new window (use my default browser) it is different!
And with manager running and no browser open, task manager proves that.

Correct
Manager desktop on windows is hard coded to use windows internet explorer. The only way to use another browser is to open a link in another window.

Which if you do, attachment drag and drop works

“Windows Explorer and Internet Explorer, while many times used interchangeably, is not the same program and, in fact, serve very different functions. One serves as a way to access the Internet while the other’s function is to search for computer files.”

Manager uses Windows Explorer unless you open it in a browser window.

By the way, I do not have Internet Explorer installed on computer No. 2,

Agree
To demonstrate what Manager is using when you first start in you can do the opposite to describe here and prevent it from working

Back to the initial issue of drag and drop, it does work when using manager in a browser and dragging to the button, just not under Windows Explorer, which is what manager uses on desktop version.

The latest version (20.10.74) adds support for Microsoft Edge as an alternative to Internet Explorer.

If you don’t have WebView2 runtime installed yet, you will be prompted to install it. Once installed, Manager will run using Microsoft Edge engine. You can also click Fallback to IE button which will run Manager in old Internet Explorer mode which I now consider legacy.

screenshot

Among other things, this solves drag and drop issue raised in this topic.

mdedgewebview2 writes home a lot. Blocking it doesn’t appear to upset Manager.

It appears to have made Manger incompatible with installation in Windows normal program directory as doing so now gives this error

************** Exception Text **************
System.UnauthorizedAccessException: Access is denied. (0x80070005 (E_ACCESSDENIED))
   at System.Runtime.InteropServices.Marshal.ThrowExceptionForHR(Int32 errorCode)
   at Microsoft.Web.WebView2.Core.CoreWebView2Environment.CreateAsync(String browserExecutableFolder, String userDataFolder, CoreWebView2EnvironmentOptions options)
   at Microsoft.Web.WebView2.WinForms.WebView2.InitCoreWebView2Async(CoreWebView2Environment environment)
   at Eto.WinForms.Forms.Controls.WebView2Handler.InitializeAsync()
   at System.Threading.Tasks.Task.<>c.<ThrowAsync>b__140_0(Object state)


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Accessibility
    Assembly Version: 4.0.0.0
    Win32 Version: 5.0.20.52001
    CodeBase: file:///C:/Program%20Files%20(x86)/Manager/Accessibility.dll
----------------------------------------
System.Buffers
    Assembly Version: 5.0.0.0
    Win32 Version: 5.0.20.51904
    CodeBase: file:///C:/Program%20Files%20(x86)/Manager/System.Buffers.dll
----------------------------------------
Microsoft.Web.WebView2.WinForms
    Assembly Version: 1.0.664.37
    Win32 Version: 1.0.664.37
    CodeBase: file:///C:/Program%20Files%20(x86)/Manager/Microsoft.Web.WebView2.WinForms.dll
----------------------------------------
Microsoft.Win32.Registry
    Assembly Version: 5.0.0.0
    Win32 Version: 5.0.20.51904
    CodeBase: file:///C:/Program%20Files%20(x86)/Manager/Microsoft.Win32.Registry.dll
----------------------------------------
System.Threading.Tasks
    Assembly Version: 5.0.0.0
    Win32 Version: 5.0.20.51904
    CodeBase: file:///C:/Program%20Files%20(x86)/Manager/System.Threading.Tasks.dll
----------------------------------------
Microsoft.Web.WebView2.Core
    Assembly Version: 1.0.664.37
    Win32 Version: 1.0.664.37
    CodeBase: file:///C:/Program%20Files%20(x86)/Manager/Microsoft.Web.WebView2.Core.dll
----------------------------------------
System
    Assembly Version: 4.0.0.0
    Win32 Version: 5.0.20.51904
    CodeBase: file:///C:/Program%20Files%20(x86)/Manager/System.dll
----------------------------------------
System.Collections.NonGeneric
    Assembly Version: 5.0.0.0
    Win32 Version: 5.0.20.51904
    CodeBase: file:///C:/Program%20Files%20(x86)/Manager/System.Collections.NonGeneric.dll
----------------------------------------

************** JIT Debugging **************

Is this when you click Download & Install Now button? Or you can’t launch the program at all?

Launching Manager after WebView2 has been installed gives the above .Net error.

Btw
To install Manager in the Windows program directory, the installer just needs to be run from a administrator command prompt. As described here Windows Installation (not portable) - #6 by Patch

Based on the error message it appears WebView2 component cannot create its data folder. And by default, it would probably try to do it in the same directory where Manager is installed.

Thanks for the hint. You are correct. The work around is

  1. Temporaraly disable “User access control”. To do so go to the start menu, search for “uac”, select the lowest level, and restart your computer to enable changes to take effect.

  2. Run Manager, it will work and create the directory “ManagerDesktop.exe.WebView2” in the program directory

  3. Change the directory file permission of “ManagerDesktop.exe.WebView2” to give full rights to users. To do so right click on this folder, select the “Security” tab, Click on the “Edit” button, Select “User (YourComputerName\Users)”, Click on the “Full control” “Allow” check box, Click OK

  4. Change the “User Access Control” back to it’s original settings as per 1. above

Manager should now run without the above crash for all users.