Unsupported file format when export quotation to pdf

hi everyone

when generating quotation to pdf unfortunately it is generated unsupported file format in place of product picture I mean the quotation is ok in a manger but when exported to pdf it is without a picture and in place of product picture it wrote unsupported file format please I need a solution for this error.unsupprted

What file format is it? And what file size are the images? Could you post a screen shot of the Edit screen for the transaction?

size of image 180*150 pix

You did not show the entire Edit screen. Are you using a custom theme or one of the built-in themes?

no it is built- in themes

I don’t know what the problem could be. I will invite @lubos to join this discussion.

It seems like imgur is applying on jpeg files some optimization which is not supported by PDF generator.

There are two solutions:

  • Host your jpeg files elsewhere
  • Or use png format for your images instead. It appears png files downloaded from imgur work fine. The issue is only with the combination of jpg + imgur. png + imgur is OK.

working 100%
thanks so much Mr.Lubos

very grateful to you Tut
for your support and help