Firstly like to say a very big sincere thank you for the problem solving of the key issue causing my Suspense Account to be populated with 18 pages, all because of 2 easy settings missing in the Tax Codes settings … and this during Christmas day, when you should be focused on family and friends … much appreciated.
This issue was not listed in the guide on Suspense Account issues as you rightly pointed out, as the guide wasn’t exhaustive as are many others, so without the forum I would have be getting very frustrated with the software and fast losing interest (keep in mind I’ve advocated Manager to at lease a dozen small businesses, two book keepers & two chartered accountants and three significant business organisations in my region).
Even searching the forum can sometimes be difficult or misleading, as in searching ‘Suspense’ can give results from as far back as 2014, which are most probably no longer relevant to today’s version of Manager, and discussing unrelated issues.
Also not wanting to sound overly harsh, if the main advice given in the forum is to just tell questioners to read the guides, then why bother have a forum at all.
What may seem like basic knowledge and easily accessible to a super-user like yourself, the solutions to simple problems can often appear well hidden or illusive to ordinary or first time users, this requires much patience and tolerance with guiding the questioners to solutions.
From my four decades of equipment engineering design and development, I must look at my clients questions (which may seem obvious and repetitive) in an entirely different way … rather than be frustrated with why a client is asking a question, I ask myself why wasn’t the issue eliminated by design so as not to occur in the first place, and/or why were my instructions not sufficiently clear enough to steer my client to their solution.
In that sense the Forum is a great tool for Lubos to drive development of both the Manager software and the guides which support it.
Wishing all a Happy and Prosperous New Year