I create a sale invoice for a customer for $341.11. The customer has a balance($96.74) in Prepaid Services account that was created in Special Accounts under the customers name. I apply the balance that it is in the customers prepaid services account to the invoice that was created the day before. I apply it by NEW RECEIPT when looking at sales invoice. The receipt shows $341.11 - $96.74 Total $244.37 press create. Sales invoice now shows PAID IN FULL with receipt of $341.11 against the invoice of $341.11 even though only a partial payment of $96.74 was applied in the receipt. Under the Customers page it shows the $341.11 sales invoice (10/31/XX) and the receipt(11/01/XX) as $341.11 and 0 balance due. Customers prepaid account shows $0 balance which is correct, customers account shows $0.00 balance which should show $244.37 and accounts receivable for this customer shows $0.00 due.
Instead of recording the receipts from the sales invoice Go to Receipts > New Receipt.
- Received in: choose your bank/cash account. Paid by: pick the Customer.
- In the Lines section, Account = Accounts receivable, select the same Customer, then choose the specific Sales invoice in the Invoice field. Save. (manager.io)