Customer “J” paid my $80 sales invoice in advance but then cancelled his order and requested a refund. I am trying to follow the instructions to enter the $80 refund paid from my bank account to his account - but under Sales Invoices it still shows that he has $80 “overdue”. What am I doing wrong please?
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You need to cancel the Sales Invoice by issuing a Credit Note
Use credit notes for customer returns and refunds | Manager
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