Credit Note-working wrong in Manager 17.12.63

1

have a problem client pay R2970 over the invoice amount

When you add it with bank transaction his account is - R2970 when I give credit not it goes to -R5870 why is that running Manager 17.12.63

credit note
credit note916×322 17 KB

2

this is correct. your customer has paid 3300 instead of 330. either the customer made a mistake or you made a mistake in entry.
if 3300 is correct, then an additional credit of 2900 to the customer will make you owe a total of 5870.
this 5870 will be reduced from your next invoice to the customer. for example, if the next invoice value is 6000, the customer will be liable to pay you 6000-5870 = 130

issuing a credit note alone is not enough. if you have to make a repayment, you should make a spend money transaction.
read the last part of this guide https://guides.manager.io/7425

3

I have used that guide for the refund maybe something when wrong will check

4

What @sharpdrivetek perhaps did not make completely clear is that no credit note should have been issued in the first place. Everything he said about the effects of credit notes and methods for paying is correct. But a credit note reduces the amount that was originally owed on the sales invoice, and that is not your intent. The customer did not, for example, return an item of inventory. He simply paid too much.

So you have two basic choices:

  1. Let the overpayment remain on account. This can be applied to the next invoice for this customer, as @sharpdrivetek described. You can only do this if you did not specify the invoice number on the receipt. If you decide to take this approach, but already posted the receipt to the specific invoice, edit the receipt by deleting the invoice number, leaving only the customer’s subaccount in Accounts receivable.

  2. Return the excess to the customer. In this case, spend money and allocate to Accounts receivable and the customer’s subaccount. If the original receipt was posted to the specific invoice and not just the customer’s subaccount, that sales invoice will now show as Overpaid, so your payment back to the customer should specify the invoice. See this Guide to learn more about overpaid invoices: Manager Cloud. If you did not specify the invoice number on the receipt, do not specify one on the return payment.

5

Thanks it is Fixed. I just skipped a step but yours is good
Thanks for the Hulp