DESKTOP EDITION CLOUD EDITION SERVER EDITION GUIDES FORUM

Paid invoices still on statement


#1

I have received money from a customer in payment of their account. I have shown the money to have been paid into our account and the invoice is marked “Paid in Full”.

When I try to create a statement for the following month, this invoice is still on the statement as unpaid. What have I done wrong?


#2

On which date you’ve recorded that you’ve received the payment? And for which date have you generated customer statement for?


#3

They paid the invoice on 16/10/2014 and I was trying to create the statement on 31/10. It seem though that when I tried to create statements on 2/11 the invoice showed as paid. Is this how the system is set up? If so I’ll have to wait until after the month end to send statements.

Great system by the way. I’m only using part of it for invoicing just now but hope to adopt the whole system at the end of the financial year.

Thank you

Dave