I have been using Manager.io for many years now, and frankly, my experience has been disappointing sometimes.
I manage multiple companies under a single account. For one company, downloading the Single Touch Payroll (STP) worksheet worked as usual without any issues. However, for another company, it did not work properly — all the data was completely blank.
After investigating, I discovered that all Australia-specific fields in the Employee Details section had disappeared. I did not make any changes myself, so I do not understand why this has happened. More importantly, I have no idea how to restore these fields.
Another ongoing frustration is that this software occasionally updates itself and changes the user environment without notice. As a paying cloud-version customer, I find it very disappointing that there is no communication regarding what has changed or updated. These unexpected changes are disruptive and create serious issues for payroll management.
I need a solution to restore the missing Australia-specific employee fields and get the STP worksheet functioning again as normal.
Also from very recently, when I try to send payslip by email, each employee’s email address is not prefilled so I had to put the address manually unlike before. Previously, it was prefilled for each employee so didn’t have to put the address manually.
The Manager itself was overrun with too many custom fields coming from localizations. Having setup within an extension is more logical and also the extension can continue evolve independently so over time it will be even more user-friendly.
As for email payslip issue, that has been fixed too.
These custom fields will soon disappear from all businesses. Right now it’s possible to set up employee within Manager itself and also within the extension. Do it within an extension from now on.
Go to Single Touch Payroll Worksheet (Phase 2) report under Reports tab. There will be Employees tab where you will be able to set up these fields.
Problem is still there with one of my business. Another business has no issue at all.
It’s just that Australia specific fields are not there.
I have filled all the necessary information there but when I download csv file for STP datas are missing.
I still have 2 different businesses as said above and the other business which is NOT MISSING THE AUSTRALIAN SPECIFIC FIELD, is fine. The downloaded csv file has all the necessary information.
As I complained the issue above many times, It’s the error and this needs to be fixed in a timely manner.
