Hi,
Can you help me with this, we have encountered some error in posting of collections in receipts but reflected in different Customer Account.
Under customer RIOLA, ROWENA reflecting receipts tagged to LUBI, LETICIA.
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Please show the edit screen of the Sales Invoice 205920
Very odd - it looks like all the receipts have been posted to the same accounts receivable account
What do you see when you view the Receipts in Journal View ?
Also, what edition (Cloud, Desktop, Server) and version number of Manager are you using?
And this is the Cloud version i am using
Can you show the edit screen for the receipt from the Receipts tab, not from the Accounts Receivable
It looks like the receipt was for 1,100 but covered a multitude of accounts receivables sub-accounts
very odd - I’d delete the receipt and re-enter it
so sad we will be re encoding all the affected transactions in the Receipts Tab if that’s the case.
When correcting a Receipt which has been entered under the incorrect Customer Name changing the Paid By customer does not change the transaction line invoice number so the Receipt must be corrected in both places.
Invoice 20590 is for LUBI and has no place in receipt for RIOLA and so this is where your problem is.
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In addition to what @AJD just said, it also could happen when you change the Customer field on a paid invoice.
This isn’t a bug, this is a feature.
In case you have edited the receipt as @AJD just said, you need to either:
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Select another invoice on your receipt lines – the dropdown list will only reflect those invoices related to the selected customer, or
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Clear the receipt line invoice selection