Is there a faster way to communicate with technical support other than the support email?
We kindly ask anyone who knows to share it, as they respond to requests very slowly."
Manager users know that the main support is through the guides and this forum. Anything that is seen as a bug will be promoted to that category by the moderators and these are few and often quickly resolved pending the technical complexity.
See FAQ - Manager Forum where it states:
This Forum is one of two primary sources of help on how to use Manager accounting software. The other is a set of Guides .
How can I get help quickly?
Remember that other Forum members, moderators, as well as Manager’s developers, are scattered around the world. The person who can answer your question may be in a different time zone. Help yourself by following two simple pieces of advice:
- Read the Guides first. They explain many features and functions of Manager. They include helpful illustrations and examples. We are always adding new ones and updating existing ones as capabilities of the program improve.
- Search before you post. Chances are good you are not the first person with a similar question. If you cannot find what you need in the Guides, thousands of topics with tens of thousands of postings make it likely the answer to your question is already here on the Forum. Before starting a new topic, tap into our huge, crowdsourced knowledge base.
For your information, I have searched and couldn’t find a solution to my problem. How can I contact technical support to resolve this issue more quickly?
Yours is as I answered in your post not a technical problem but a Cloud access problem. You made clear that you are not the registered user but an IT college of yours is, who registered a phone and email contact with Manager and probably made the payment for the Cloud subscription too.
Anyone could claim to be a Cloud Owner, but only those verified on record would be. Furthermore you have restricted access as you can not resolve your issue as advised by @Mabaega
What proof do you require from the organization in order to provide us with a backup option and create a new subscription with updated login credentials, so that the company can secure its data and not be penalized due to a scheme carried out by a former employee? Please note that support asked me to submit a request for a backup, and I have already done so.
So then support is working on it even though you reported they do it very slowly.
1 Like
Sorry for the inconvenience,
but I hope for a quick resolution to prevent the employee from deleting the data and customer accounts, which would impact the company.
I have sent you the required journal entry voucher via email, along with the company’s official documents.
Thank you for your cooperation.
Sorry for the inconvenience,
It has been more than 24 hours, and as you know, time is critical in matters like this.
I am not a Manager employee but a forum user and moderator. The support email you use is the right way to communicate.
The IT employee could have already done all the damage in the first few minutes, but I believe that the Cloud Server will have backups. You could also send a Private Message (PM) to @Lubos on this forum (the owner/developer of Manager.) but I doubt if it will be quicker than using the support email that you are using. @Lubos is based in Australia so there also will be a significant time-difference.
On the side, I would recommend that you review some of your business processes, especially related to software security and ownership. It is in my view strange that an IT employee has not shared or at least stored for their company Management all the essential login information. It makes your company as you are now experiencing vulnerable.
Unfortunately, this has already happened, and they were only given users with limited permissions.