Manager is not fetching CID's while import Bank Statement process

1

Respected Sir,

Manager is not fetching CID’s & relevant accounts head while processing " Import Bank Statement".

Kindly guide.

Thanks.

2

Could you provide more details like:

  • Edition and version of Manager
  • Screenshots
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6

Did you set rules in place to automatically allocate receipts to customers?

7

@Safder, what are you using “CID” to refer to? There is nothing in Manager called CID.

Further, Manager does not fetch anything when importing bank statements. You must download statements from your bank. Their content is 100% dependent on what your bank put into them. Some statement formats have no defining standards. For those that do, banks often do not include specified information.

8

Yes I do creat the rule " new bank rule" for the new customers. No need was there to create for existing customers. As this was working tremendously a week ago.

But now bank statement is being imported but CID of the customers are not being fetched.

It would be great if you can resolve the issue. A lengthy exercise to post the receipt can be reduced to minutes from hours.

Thanks & Regards

9

@Safder, are you aware that Bank Rules have been replaced by Receipt Rules and Payment Rules? This was just announced a few days ago. You may need to adjust your rules.

10

Respected Sir,

CID Is the unique identification number of customers which is being used to knock off the receipts/transactions against the specific customers.

11

That is what I suspected. But the bank does not know identification numbers you have assigned to your customers in Manager, so the bank cannot put them into a statement. You must define receipt rules that take advantage of the information that is there. With the new capability for multiple criteria in receipt rules, you may be able to do this.

Some statement formats allow for the inclusion of account numbers. If you provide that information to customers, and if the customers include it with their payments, and if the bank uses a format that allows account numbers and decides to include them, you have some hope. But, as I said before, if the bank does not include the information in the statement, there is no way for Manager to obtain it. Then, you must depend on your ability to recognize the customer by some other factor.

You did not mention how long you have been using Manager. But you must understand that, in some cases, bank statement imports simply will not work because of what a bank does.

12

Ok sir thanks will try to adjust accordingly. If couliwill revert back to you.

Thanks for your quick response.