Good day. My antivirus_Kaspesky seems to have identified manager as a trojan and deleted it. Now, I am trying to reinstall it and I am getting an error message.
It says " Error reading from file…C:\Users\Brian…etc. Verify that the file exists and that you can access it."
Hope you can assist.
Thank you
you should exclude scanning of Manager files in Kaspersky.
Thank you. Now the system is refusing to install though. Error message as above
Problems with this particular anti-virus program have been reported before. It’s a false positive and only the developer of the anti-virus software can fix it. It has nothing to do with Manager and no action with respect to Manager will help.
Are you trying to install from a downloaded file or doing a new download ?
Suggest you go to the Manager programme folder and delete it
C:/users/(user name)/appdata/roaming/Manager
(Note: this wont delete your business data files as they are stored separately)
Also check that the programme folder hasn’t been stored within Kaspersky as a blocked folder.
Then after disabling Kaspersky you can complete the re-install.
Trying to install from a downloaded file. Let me check if it hasn’t been stored as a blocked folder