Invoice not marking paid on customer when i receive money?

I go to the invoice I mark receive money, complete the receipt, create it … and it still shows that the customer as not paid. What am I doing wrong?

Where does it not show? In the Customers tab, the Aged Receivables report, the invoice itself? And are you using a custom view template?

In doesn’t show in any, I double checked. but it shows the receipts in accounts receivable. And no I don’t think I am using a custom view invoice.

Can you post a screen shot of the screen where you enter receipt of a payment just before you click Create or Update. Then post a shot of a screen you believe should show the transaction but doesn’t.

I actually resolved my own problem. Sorry I was late in responding. Thank you for your help!