I’m not sure what I’m doing wrong or there might be a glitch.
I do not allocate payments made by customers to specific invoices and my customers also pay deposits for work to be done without there being an invoice.
Example 1: On the customers statement the amount reflect correctly. But on the invoice the amount due is not correct. I’m going to use one customer as an example [ALEXIA01] – Alexia Rechen. This customer’s account is in credit (she overpaid).
But when I issue an invoice for less than the amount here account is in credit the invoice incorrectly reflects an amount due, when it should reflect “Paid in full” or reflect the credit on her account.
Example 2: The same thing is happening with this customer [PD8430] – Mr. Peter Davies. On his statement his account balance is zero R0.00. But on the invoice tab two invoices reflect incorrect balance due amounts.