Customer payments

i have a problem just today when i make customer payments they dont effect the balance or appear in the statement, any solution out there?

you need to provide more details as to how you are recording the sales and receiving the payments.
some screenshots would help.

For the Account are you using Accounts Receivable + Customer ? (Invoice # is optional)
On the Summary tab > Entity section, do you have a Suspense account showing ?

0 AR Cash Entry