Hi,
When I create a new customer contact I enter their telephone number in the telephone field as it should be ie 01522 or 07939 (UK landline/mobile format) but when I press create the number format changes. The leading 0 is lost and the number is formatted with commas like this 1,234,567,217.
I have tried using the international code format ie +44 followed by the number but the plus sign is removed and the number formatted the same.
The telephone field was pre-created (presumably by the programmer) but I can’t find any format options for the field.
Can you advise how I can correct the issue? If I create my own custom field will that replace the program version?
Thanks for your reply. I regularly update the software. Would it be an inherited field? When I click on new customer this is what comes up (see image). As you can see it says the contact name and telephone are a custom field but the have never appeared in custom fields in settings. I can create a custom field for telephone but I then have the telephone field with the contact name as well as the new telephone field.
Has the contact name field somehow got embedded in the customer form? Can I edit the customer form?
