Hello,
Ghana’s tax code was recently revised from 21.9% to 20% following the removal of the COVID levy. However, instead of creating a new tax code to apply to invoices from 1st January onward, the existing 21.9% code was modified. This change has inadvertently affected all invoices issued prior to 1st January, resulting in discrepancies in tax calculations.
Kindly review this issue and make the necessary corrections to ensure accurate tax reporting.
Thank you.
Surely you would have created the tax codes yourself in Settings > Tax Codes?
You just need to create a new 20% tax code and start using that one from 1 January. You can make the 21.9% one inactive.
If you’ve accidentally changed the 21.9% tax code value to 20% you might be able to change it back and then apply the new code to new invoices
I have created a new one for the 20% but the old one should be maintained for balance. I want to attach a screenshot of what shows as the reporting category for better clarity. Instead of it showing for eg. covid-19 1% purchases tax amount it is rather showing a combination of letters and words
I did not accidentally change it. It was updated by the manager team and it cuts across all the accounts my colleagues and I manage for our clients.
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It looks like you’ve lost a reporting category. That could mean the Country in Business Details changed. I don’t know if country-specific templates could have this effect as well. I hope another forum user or the developer can give you some better ideas and solutions.
It may be a wild goose chase, but I think you should check through the History to see if there are unexplained changes which have happened in Business Details and Tax Codes (example screenshot below), this will show if, when and who made changes.
I can see alot of changes in localizations server.
I couldn’t narrow down the search to a single action but I have verified that some tax codes were changed, which is problematic and that some tax reporting categories have been deleted as @pau has concluded.
This makes this 
goose chase unecessary.
Although these changes were done by administrator account, however, it’s wise to also consult @Abeiku since he oversaw this localization since the beginning.
I will also ask for help from @lubos because he knows the inner mechanics of how these changes might propagate.
I will place this under bugs
I’m the one who made the changes. I don’t think Manager is supposed to make retrospective changes to tax code modifications.
It makes sense for old tax codes to be archived and new ones created for each tax act though.
Well, I now realise that I either forgot or misunderstood how the tax codes work. My understanding was that new tax codes (and other localizations) on the localization server cannot be downloaded to already existing businesses, which suggests that once a business is created and localization is downloaded, there is no further communication between the localization server and the business file. That is why I’m surprised to discover that tax codes on the localization server still communicate with existing businesses. I initially thought tax codes were simply tools for classifying tax transactions, but it’s clear they function as live, active controls.
I will restore the tax codes to their previous state and then create new localizations for the tax codes, which may not be available immediately.
While building tax codes is straightforward, using localization to generate reports, such as those in the report section, is not easy for many accountants I know in Ghana, even though the concept itself is simple.
After the restoration, I can assist you in creating your own tax codes so you can operate independently of the localization server and avoid related issues going forward. I only pray the update is reflected early.
