I created a control account REIMBURSEMENTS in the chart of accounts so I can keep track of two customers that I bill periodically after their reimbursables reach a certain amount. I also like to see the amount in the Summary page-- I click on the amount and I see the breakdown of each customer; so it’s better from a workflow standpoint as well.
It was working well for the past year, until the last update when the Balance for the account shows a negative amount. I’ve been trying to trace what happened the past hour. The only thing I can see is that it got “allocated” to Billable Expenses with links that are not editable.
I think this is a bug since I haven’t done anything out of the ordinary the past week. Thanks for the usual help!
I don’t really understand what you mean here. Just clarify, customer balances are relevant only when viewing reports on accrual basis. Can you make sure your Summary screen shows figures on accrual-basis?
On cash-basis, the only way for customer balances to show would be if they are in credit (e.g. payments in advance)
Can you clarify your situation further? And explain what you are trying to do, because normally, billable expenses are already broken out by customer if you click the Uninvoiced figure in the Customers tab. No custom control account is required.