Cannot Rename Business after Import 16.12.55

After importing a backup the date stamp cannot be changed. After deleting the date stamp from the name and clicking “update” this error message is generated:

Internal Error
Sorry, something went wrong.
Please report this error to bugs@manager.io.
If possible, please attach your backup file so we can reproduce this problem internally.
Also, please include the following information in your error report:
16.12.55 (Desktop)
/business-name-form?Referrer=summary%3FFileID%3De2c2b8a0-b3e7-43a5-ac49-5818c1562816&FileID=e2c2b8a0-b3e7-43a5-ac49-5818c1562816
SQLite.SQLiteException: ReadOnly
at SQLite.PreparedSqlLiteInsertCommand.ExecuteNonQuery (System.Object[] source) <0x408b7890 + 0x00207> in :0
at SQLite.SQLiteConnection.Insert (System.Object obj, System.String extra, System.Type objType) <0x408b5fd0 + 0x003af> in :0

Are you saying you cannot modify the name of the business using the link? If so, it this on the same machine you had problems with before?

EDIT: I just updated to 16.12.55 from 16.12.50. The Rename functions works perfectly.

1 Like

Yes and yes. I posted the error. Cannot rename an imported backup file from
another computer (laptop).

BTW: Did a new install of Ubuntu 16.04 and Manager Accounting 16.12.55 on
this desktop that I was having the issue with no backup at all.
With the new install MA did not launchl. Found a fix on the forum and it
launches, and also imported a backup. Thought all was fine until I tried to
rename the imported name to lose the date. When I try that, I get the error
and have to restart MA. It will not let me remove the date or type an
entirely new name. No renaming at all.

Sorry, but I can’t help you. In more than 3 years reading the forum, I cannot recall anyone ever complaining that they could not rename a business. I strongly suspect you still have operating system troubles.

Well thanks for inquiring. Since an error code is being generated (that I
don’t understand) I’ll have to send it to MA people and see if they can
resolve.
My next guess is that the backup file came from another computer with a
slightly older version of MA. Not even a week between the two…
I may try to make a backup of what is on the desktop(backup from
laptop)and re-import it, then try to change the name. I would not care so
much but the backup name with date appears on all invoices and quotes,
rather than just the name.
Aside from these annoyances great software.
Thanks again.

If under Settings - Business Details, you enter your details, then these will override the Business Name on all documentation

@Brucanna’s point is a good one. But still, there is no reason to accept failure of renaming. This signals bigger problems, but not, as I said, likely to be with Manager.

Ok, this just went from bad to extremely bad. I cannot make anything NEW,
meaning no new invoices, quotes, any entry at all! I tried to make a new
business to try and import and got the same error code as before. I was
wrong about this new installation ofMA working.
I may go back to Windows and do an upgrade of MA and see if this happens
there. At least I’ll know if its an OS issue.
What a mess!

So, what would happen if you were to use the operating system to rename the file, and then try to import it into your new installation of MA ???

As a matter of interest, what version of MA was in use when creating the original backup file ???

Thanks I will try that and let you know.
Backup was made on a laptop with MA version 16.12.48. also running Ubuntu
16.04 OS. same as desktop.

Here is a new error I get when I try to change name using business details:

div style=“font-family: ‘Courier New’, Courier, monospace;
background-color: #ffffcc; border-radius: 10px; border: 10px solid darkred;
padding: 50px; position: absolute; top: 100px; left: 100px; right:
100px”>

Internal
Error

Sorry, something went wrong.

Please report this error to
bugs@manager.io.

If possible, please attach your backup
file
so we can reproduce this problem internally.

Also,
please include the following information in your error
report:

16.12.55
(Desktop)
/business-details-form?Referrer=2ca7a54d-a38b-4344-b7b8-53ac8b85f62a&Key=38cf4712-6e95-4ce1-b53a-bff03edad273&FileID=e2c2b8a0-b3e7-43a5-ac49-5818c1562816
SQLite.SQLiteException:
ReadOnly
at SQLite.PreparedSqlLiteInsertCommand.ExecuteNonQuery (System.Object[]
source) <0x41c19740 + 0x00207> in :0
at SQLite.SQLiteConnection.Insert (System.Object obj, System.String
extra, System.Type objType) <0x41c18010 + 0x003af> in :0

I have tried to reproduce your problem on some kit that I have here using 16.04 and MA 16.12.55 and 16.12.48.
Everything worked just fine for me.
Now I am certainly not expert, but I rather suspect that at least part of the problems you are having is to do with permissions - - - that said I am at a loss to know what to do about it.

One suggestion does come to mind though:- Is it now perhaps worth running from the terminal:-

sudo ./opt/manager-accounting/manager-accounting

and seeing what you get for your trouble.

I will try that… Upon the initial install of MA it did not launch, and I
found a post that contained similar terminal commands like you sent. That
permitted me to launch MA and do an import.
You make sense thinking it is a permission problem. Seems like one now that
you mention it.Heck if I know how to correct it. I will try what you sent
anyway when I am back at that comuter.
Thank you!!!

Tried the command *sudo ./opt/manager-accounting/manager-accounting *and I
get a return of
"command not found".

Maybe you’ll need to set your path before running the command

cd /opt/manager-accounting/

Then

sudo ./manager-accounting

That is the command I initially used to get it to launch. I uninstalled MA
and re-installed using gdebi. Ironically MA launched as it should (without
having to issue the command you reference), yet I still cannot change or
make a new business or edit / create any invoices, quotes, customers, etc.
I installed as root user. This is very perplexing.
I originally had Ubuntu 14.04 on this desktop for years and MA for at least
two years working fine. Once I did the upgrade to Ubuntu 16.04 and MA these
problems occurred. Yet my laptop has the same OS and MA version and it
works fine. Something in the desktop’s bios? hardware? I was going to
upgrade the motherboard but the new one has UEFI bios which may make things
even worse.

Question - I now wonder what type of installations you have - ie x64 and/or x32 ???, and whether you might be trying to ‘mix and match’ between architectures on each machine ???

Meanwhile, UEFI should not make any difference as such, but you may need to do a number of things with it if you intend to do certain things; dual-booting with windows for example.

I note this text in error. As I understand this means that manager file have ReadOnly permissions set.
I think you need to locate that file and based on your desktop environment change permissions to read-write.

Both machines are 64 bit and OS are 64 bit. The laptop is Intel and the
desktop is AMD. The only thing I read about with issues for using Ubuntu on
AMD were video drivers which are ok on this machine. Nothing about AMD
problems for manager accounting.
Although I hate to do it, I am thinking of going back to Ubuntu 14.04 or
even trying Lubuntu 16.04 with MA and see what happens.

Ohh well - - - (x64/x32) it was just a thought

Meanwhile, @koroko points-out that you appear to have a permissions issue, which of course we did briefly discuss previously.

For the short time it takes to do a fresh install (whether you choose Unity/Lubuntu/Mate/Gnome etc etc), it might be well worth it.