Cannot import my Business and i need serious help Urgent

[Ahmadmalik]

I am using Manager from 2 Years and I just change window today and I put file in the usb but now when I put again and try to import it than it is giving me invalid format. Need Help Urgent.

[Tut]

Update your software and try again. There was a problem caused by the Windows 10 update that was fixed already.

[Ahmadmalik]

I already did that @Tut but file still not working…Can I send you the file because I think it got corrupt by me.

[Brucanna]

Have you read this topic - there is a solution near the middle you could attempt

Invalid File Format

I have gone through and read some of the other topics that are labelled very similar but haven’t come across anything that can help me. Windows 10 creators update **** my computer so I made a backup of Manager and after reformatting etc I have gone and reinstalled Manager.io but when I go to import my backup it comes up with “Invalid File Format” [image] I have gone into the preferences and checked that the date format is set the same way but it still doesn’t seem to be able to allow me to im…

[Tut]

The solution suggested in the topic @Brucanna linked to is no longer recommended (since v18.1.37).

@Ahmadmalik

Can I send you the file because I think it got corrupt by me.

No. I am not the developer. I’m a forum moderator. To get help on the forum, you will need to give much more detail:

• Operating system
• Old version number if you know it. If not, approximate date you installed or updated.
• Exactly what you did when you “put file in the usb.”
• Why you are trying to import your business instead of using the file already in your application data folder.

As various other forum users try to help you resolve you problem, please understand that this type of issue is extremely difficult to work on remotely, because no one can see your system. So there will probably be many requests to show screen shots of folder contents, Manager displays, etc.