535 Error on email settings

1

Hi Since I updated to the latest version I can no longer send emails I have double checked and everything is correct but I am getting a 535 error Incorrect authorisation error

I have just noticed it doesn’t hold the password would this be part of the problem?

2

The forum AI Bot gives the following previous topics, some give solutions:

Here are some relevant topics from the Manager Forum that might help you understand and resolve the “535 SMTP error”:

  1. “Unable to setup my email” - the user discusses issue with different configurations and gets error messages, including 535 SMTP error.
  2. “Email problem after upgrade” - In this thread, the 535 error occurs after an update and discussion is focused on resolving this issue with Gmail accounts.
  3. “Office 365 SMTP - 535 5.7.3 Authentication unsuccessful” - A focused topic on Office 365 smtp with an error message for unsuccessful authentication.
  4. “SMTP Error message using Office 365 account” - A discussion about the unsuccessful authentication error when using an Office 365 account.

Please note, “535 SMTP error” is usually associated with authentication issues. This could mean that the setup of your SMTP server isn’t correct, or the username/password is incorrect. Please review these threads and determine whether the recommended solutions can address your problem.

3

Hi I did check everything like I said it was working now its now, I am on Mac iOS Ventura 13.6.3 if that makes a difference because the iOS was updated recently also
thanks

4

You do not provide enough details to help you. It has nothing to do with Ventura. Explain what Manager version you updated from assuming you use Mac OS Desktop edition. Also ensure that username and password are correct. Changes in Manager SMTP last year in many cases required new saving of the password, so enter the credentials again and save before testing.

Also provide a screenshot of your SMTP settings, you may partially blank out sensitive information. SHIFT-CMD-4 allows you to select an area to make the screenshot from. Alway include as much of the screen as possible.