Tax code dropdown missing on new receipts in Accounts Receivable account

We upgraded Manager to 20.9.84 a couple of days ago (from 20.2.8), and now are unable to select a tax code for line item payments that are allocated to the Accounts Receivable account. We upgraded this morning to 20.9.86 and the problem persists.

The workflow we had been using is triggered by receiving a payment from a customer into our bank account, and is as follows:

  • View an outstanding invoice to a customer
  • Click “New Receipt”
  • Enter date, bank account, description etc
  • Select correct tax code and tracking code
  • Create

We are now unable to select any tax code in the “Tax” column, but only for the “Accounts Receivable” account. Other income accounts show the tax code dropdown and we can select from our existing tax codes.

The tax code field remains blank, and no tax shows up for that line item on the receipt when we record it.

This is also the behaviour for the “Accounts Payable” account on payments to suppliers as well, but no other accounts seem to show this behaviour.

Can you please let us know what we need to do to get this working again?



  • Tax is calculated based on the invoice with tax codes applied to line items there

  • There is no tax applicable on allocation of customer funds to a particular invoice.

  • Past versions of Manager have ignored tax codes applied to accounts payable / receivable.

  • The current versions of Manager makes this clearer to the user

Great, thank you for clarifying.

We thought that because the tax code field was there on the accounts receivable line, that it was required in order to account for tax correctly. We’d never tested leaving it off and so we didn’t know that Manager was just ignoring it.

It makes sense that the invoice should dictate the tax payable from a cash payment, and this will make things faster from now on.

Sound right except your use of cash payment is confusing, as while a customer can pay a debt by cash, check or card. The terminology of a cash sale in Manager, parallels cash vs accrual accounting ie the business accounts for funds from a sale when the funds are received not when an invoice is generated. Or to explicitly describe the accounting options in Manager:

  • The invoice dictates the tax payable for a sale with an invoice. No tax codes can or are applied when recording the receipt.

  • Cash sales can be entered in Manager without an invoice. When doing so the line items in the receipt are directly linked to Managers profit and loss accounts and tax codes are applied on the payment form.

We use accrual accounting for our invoices, but have to use a cash basis for GST remittance, so I needed to be sure that the correct tax was being calculated based on when payment for an invoice was made in cash terms, not accrual terms.

So by “cash payment” I’m talking about the date on which an actual payment for an invoice was made i.e. payment on a cash basis, not when the invoice was raised, in order that our GST returns can be correctly completed on a cash basis.

Which is in alignment with the way that Manager does things I believe.