We upgraded Manager to 20.9.84 a couple of days ago (from 20.2.8), and now are unable to select a tax code for line item payments that are allocated to the Accounts Receivable account. We upgraded this morning to 20.9.86 and the problem persists.
The workflow we had been using is triggered by receiving a payment from a customer into our bank account, and is as follows:
- View an outstanding invoice to a customer
- Click “New Receipt”
- Enter date, bank account, description etc
- Select correct tax code and tracking code
We are now unable to select any tax code in the “Tax” column, but only for the “Accounts Receivable” account. Other income accounts show the tax code dropdown and we can select from our existing tax codes.
The tax code field remains blank, and no tax shows up for that line item on the receipt when we record it.
This is also the behaviour for the “Accounts Payable” account on payments to suppliers as well, but no other accounts seem to show this behaviour.
Can you please let us know what we need to do to get this working again?