Server Edition - PDF/Email Issues

bugs
1

Firstly, I want to apologize if there is a clear answer to this question, but looking through the forums I’ve been unable to find a consistent or clear response to what I’m seeing in Manager since we upgraded our Server Version to versions newer than 25.7.xxx

I’ve recorded a video to make it easier to understand and explain our experience

The audio isn’t the best so apologies for that.

Essentially to summarise:

  • We were on an old version of self-hosted server edition
  • We upgrade and noticed PDF & Email buttons remained on the “View” pages of invoices/receipts etc.
  • Clicking PDF did nothing but generate errors in the logs
  • Clicking email and sending always failed due to “PDF Conversion Failed” error
  • Internal PDF Generator has never been listed in Obsolete features
  • SMTP is configured correctly and working fine (as it always has)

I understand that the internal PDF generator is a legacy feature and may have been removed completely.

The issues I need clarification on are:

  • Why the PDF / Email buttons remain if they just error out and don’t work.
  • Why I can’t use the email feature without the PDF error happening (no way to choose not to attach it)?
  • Why I’m reading so many posts of people who still have a working PDF methodology (although specifics are unclear)

I understand that I can “Print” > “Save as PDF” - that works fine, is that all people are doing, or is there a working internal method that leverages that feature but is still able to function within manager?

Again, sorry if this is a redundant topic, but searches in the forum and guides haven’t been fruitful for me.

I would apprecaite any help / guidance offered.

Thanks again

1 Like
PDF option not working version 25.10.13.2977 Latest
2

can you share the logs

3

Hello @DIC,

I have some good new that is that both Internal PDF Generator and Themes are not obsolete anymore.

However, their new implementation still needs rounding off some rough edges.

Many of these issues have been addressed since the version your are using and there are no major issues with the latest version.

My advice is to update to the latest version and see if your issue persists.

4

Not sure how to generate a log file for manager. Just copy and paste the manager cmd window contents?

Is there a better way?

5

So sorry, it’s in the video but I forgot to include it in the post.

At the time of posting I was on: 25.9.10.2761
I see there is a new version now 25.9.11.2765
I will try updating to that version to see if it makes any difference and report back.

Thanks very much for the response.

6

So updating to the latest version (25.9.11.2765) has not changed anything - it is very much the same as shown in my video.

No Internal PDF Generator in obsolete features.
PDF / Email buttons act the same leading to missing endpoint errors and conversion errors

Is there something else that must be done other than installing the new version to get those features working as you described?

Thanks again

7

Because it isn’t obsolete any more

Are you using a Custom Theme?

8

Ahh I see.

In the invoice if I choose a custom theme or disable custom theme the result is the same.

9

I apologize @DIC but I couldn’t reproduce the behavior you are experiencing.

Anways, the developer has already placed this in bugs so he must have a handle on what is causing the issue.

However, since it remains unfixed, it doesn’t hurt to do further troubleshooting because this could potentially speed up the fix.

@DIC, I have one last question before completely deferring to the developer, did you use Theme Enhancer by any chance?

10

Whatever anyone needs from me to help diagnose this, I am happy to provide - just ask.

And yes Theme Enhancer is in the extensions section.

Configured as:

image
image468×553 9.03 KB

edit

Disabling theme enhancer in combination with disabling custom themes etc. made no difference

1 Like
11

@lubos
I was just wondering if there was any progress in this, or if there’s anything you need from me that can help diagnose/fix it?

I recently updated to the latest server edition, and the new email/pdf feature looks really good, I just wish that was also our experience.

Sorry for the bump, I just wasn’t sure if I needed to do something.

Thanks again.

1 Like
12

@DIC I will get to this issue soon. I’m actively working on view screens at the moment.

1 Like
13

Hey @lubos, no worries, I really appreciate it, just wanted to make sure you didn’t need anything further from me. :folded_hands:

14

Same here with version 25.10.10.2937, PDF and emails not working.

15

Hi, I’ve just updated my server edition to 25.10.14.2983, lost functionality of e-mail, mail server settings are correct but when you try to send mail just no response.

Any help would be appreciated.

16

The latest version (25.10.20) is using locally installed Chrome web-browser on server edition to generate PDF files. This should fix the issue and make the PDF generation faster just like it already is on desktop edition.

17

Many thanks for the prompt response.

18

Hi, I’ve tested using my everyday browser (Edge) as well as Chrome, but my email and pdf buttons on forms still do not work. I really enjoy using Manager and want to purchase the self-hosted server, but this is a feature I’d REALLY like to see working like the desktop version first. Using 25.10.20.3008 on Windows 11.

19

So on server we would need to install headless chrome?

20

@shahabb for now yes - I’m not sure how to do this better. I could ship server edition as electron headless app. But I’m afraid it would just add extra complexity when alternative is to just install single dependency.