Your first problem is that you should not have created a new
Sales Bonus account. You cannot do a procedure “similar” to what was described about customer advance payments, because the handling of overpayments is hard-coded into the application, using a pre-existing account. If customers paid more than you invoiced, you should have allocated the difference to
Customer credits, which would have brought up a dropdown menu for the specific customer’s subaccount. If you want, you can rename the
Customer credits account under Settings > Chart of Accounts. I would not recommend doing so, however, since your terminology of “sales bonus” is not as descriptive.
The second problem is that you are expecting your Sales Bonus entries to behave as income. But the entries in such an account are liabilities, because you actually owe that amount to the customers. If you use the
Customer credits account as described above, that is where they will show up. Remember, you are doing accrual accounting, so in the situation you have described (as edited), you have only 135 in actual income. You have 137.52 in customer credits.
Going back to your original post, where you said 35 appears as a customer opening balance, and combining that with your statement that only Sales Invoice #2 appears under
Sales, all that indicates you made a mistake when entering the first sales invoice. But I don’t have enough information to determine what the mistake was.
It is good that you have nothing in
Suspense. If you did, that would mean you have entered transactions where debits do not balance with credits.
In summary, go back and edit these transactions:
- Allocate the overpayments to
Customer credits and appropriate customer subaccounts. Be sure to do the same thing with the receipt for 75, even though you don’t need a sales invoice. Otherwise, you cannot assign the payment to the proper customer.
- When finished with that, delete your
Sales Bonus account, because it is not linked to the customer liabilities that should be created.
- Track down your mistake in entering the first receipt and/or invoice so the 35 goes into the Sales account rather than opening balances.
That may not solve all your problems, since I can’t see all your records, but it will get you started. If there are still problems, tell us about them and someone may be able to help.
Incidentally, the documentation links you included are obsolete, but still available if you know where to look. Some details are no longer accurate or complete, though the information is still useful for figuring out some problems. All Manager documentation is being revised to be under the Guides, but that job is not finished yet.