DESKTOP EDITION CLOUD EDITION SERVER EDITION GUIDES FORUM

Reverse an Invoice payment


#1

How do I reverse an invoice payment, I had 2 amounts owing on 2 different invoices and credited the wrong Invoice. Now I have to reverse the one amount ???
So I have the paid in full tag on the incorrect invoice?? which is in effect not yet paid.


#2

If this is just your entry error, just edit the payment to allocate to the correct invoice.


#3

This is what I did and I do not seem to be able to reverse it.

I opened my Invoice and at the top right
I went to “Receive money” and simply selected “Customer payment into Cheque Account”, as I always do, but now I need to reverse it


#4

Go to the Bank Transactions tab. Click Edit for the transaction. Change anything you want and click Update, or click Delete.


#5

I do not seem to be using the “Bank Transaction” facility.
If I go to the Invoice and try and edit the invoice, the program does not let me edit, or change a value. I am using Manager version 17.1.33 and I only have one Business and I only invoice about 3 invoices a year.
My problem is that I need to send a statement for the outstanding amount.


#6

Sorry I mean 30 Invoices a year, I am a retired Engineer and I consult from time to time so I can use tipex and PDF editor if I need to.


#7

Ok so you are using an older version.
Go to the Bank Account tab, click on the bank account balance (blue figure - rhs) and you should see a list of transactions, click on Edit next to the transaction that needs correction. Make your correction and click Update at the bottom.