Recurring Journal Entries banner not working

[AHMED.ZAKI]

The Recurring Journal Entries Notifications disappeared and I can’t open it although the other recurring transaction working normally

[Tut]

What edition and version are you using? I just tested with desktop v23.2.2.607 (currently the latest available download) and it works perfectly.

If a software update does not fix your problem, provide more details, including screen shots illustrating the Edit screen of the recurring journal entry and the steps you are using.

[AHMED.ZAKI]

thanks for your quick respond we use the cloud version

and here below screen shoots

even though the purchase recurring invoices is working normally

[Ealfardan]

Could you please provide a screenshot of Settings > Recurring Transactions > Journal Entries.

[AHMED.ZAKI]

We want to inform you that we created a backup and tested it on desktop version number 23.1.28.603 and it working normally . anyway here below the requested screenshot

[Ealfardan]

I can reproduce this bug.

[SENG]

I am using cloud edition, My recurring journal also not working.
Would you please advice, how shall this problem be solved

[lubos]

This has been fixed in the latest version (23.2.13). If you are on cloud edition, you can force the upgrade by going to https://cloud.manager.io, log in then click Restart Cloud Server button.

[AHMED.ZAKI]

Now t’s working

thank you

[WILLMOREY]

Continuing the discussion from Recurring Journal Entries banner not working:

@lubos

https://cloud.manager.io

I have the same problem but with the Recurring Purchase Invoices, could you please assist? Thanks

[WILLMOREY]

[eko]

as requested for the recurring purchase invoices post a screenshot of the edit screen of one of the “offending” invoices.

[lubos]

This has been fixed in the latest version (29.11.23)