DESKTOP EDITION CLOUD EDITION SERVER EDITION GUIDES FORUM

Program will not print (solved)


#1

The Manager program now has an error and fails to print any document on the screen using the PRINT button.

Can anybody give advice please ?

  Problem Event Name:	BEX64
  Application Name:	Manager.exe
  Application Version:	1.0.5286.34340
  Application Timestamp:	53a68e19
  Fault Module Name:	StackHash_2264
  Fault Module Version:	0.0.0.0
  Fault Module Timestamp:	00000000
  Exception Offset:	PCH_84
  Exception Code:	c0000005
  Exception Data:	0000000000000008
  OS Version:	6.2.9200.2.0.0.768.101
  Locale ID:	2057
  Additional Information 1:	2264
  Additional Information 2:	2264db07e74365624c50317d7b856ae9
  Additional Information 3:	875f
  Additional Information 4:	875fa2ef9d2bdca96466e8af55d1ae6e

#2

I have just found a work-around using the email button to send a .PDF which i can print out , this works well for the time being , but still the print button causes an error message as above.


#3

It seems this was a Windows problem.

If anyone gets this problem of not being able to print out documents then you will need to update your Windows software to the latest version.


#4

Glad you’ve been able to resolve this issue. I knew this was a problem outside of Manager because the moment you click Print button, Manager passes the job onto the operating system.