Overpaid Invoice Refund

1

Hi,

I am doing online trading and sometimes customer will pay extra amount due to payment gateway issue.
For example, $75 item and customer paid RM80 because ATM machine don’t accept $1 and $5 bills.
I have created Customer OverPayments under liabilities and do the refund of $5

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I don’t know where was my mistake and how to overcome this because i mostly deal with cash customers and over period of times, there is $29 as customer credit direct deduct from my new cash customer invoice.

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and the transaction listing

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Please advise.

Thanks and appreciated

2

Hi Stefan,

From your print screen transaction, I’m guessing that you’re not making the cusomers List ? That’s why all the overpayment transactions didn’t seperate by Manager by account. I think you should make Customer list, I know it’ll be a long one since probably so many people buying from you but otherwise all the overpayment transactions will be kept under 1 account and the system will automatically treated it as a deductable in the incoming invoice that you make.

3

Hi rully_p,
Thanks for your advice.