Manager says I need to start a new subscription to access the portal

I am on Auto-Pay & was just debited on 10/24/24. I have sent an email to support

If you send an email the support, then why are you posting here?
If you want to talk about here, PM @lubos he manages the Support email as well.

This is not anything any of us can help with sorry.

I posted here because I am curious if anyone else is encountering the same issue - I’ll @lubos here as well