Invoice cancelled/Void

Dear Admin,

As per the subject, sometimes our certain invoices are cancelled and in manager accounting system we need to issue a credit note. Please avail an option for manager users to void the invoice if it is cancelled. This option is available in other software like, quickbooks, zohobooks etc. I hope my suggestion will be considered.


Cancelling or voiding a sales invoice should not happen. If you issue a credit note, but cancel the underlying sales invoice, you end up with a negative balance in Accounts receivable. The credit note is the method for cancelling the customer’s obligation to pay.

Now, if the sales invoice has never been sent to the customer (it was generated in error), you can delete it.

how about in case an invoice generated but returned with the items in ecommerce biz…???

same - issue a credit note

ok …thanks :slight_smile: