Inter Account Transfer not reflecting

I have had a few cash withdrawals from the bank statement that needs to be allocated to a cash account for the business. I’ve marked the Account as Inter Account Transfer and the Received In under the correct cash account, but the receipt does not appear under the cash account. Does anyone know what I’m doing wrong?

You need to show the full edit screen, and the Edit screen of the Cash Account setup

Cash Account:

Edit Screen:

You should be using the Inter Account Transfers tab which needs to be enabled under Customize

I’ve dealt with the inter account transfer tab in another business, but with this one importing bank statements, I figured it would not be needed as the cash withdrawals are already logged in the transactions. Do I need to delete them from the payments tab and manually create them in the inter account transfer tab?

I’ll have to leave it up to others to answer that. Never imported bank statements so no idea how they work, sorry.

Yes you need to delete the imported cash withdrawal transactions and enter Inter Account Transfers manually

If you’ve imported a statement with an inter account transfer under a payment, you need to create a corresponding receipt.

Enter a new receipt to match the inter account transfer you imported.