DESKTOP EDITION CLOUD EDITION SERVER EDITION GUIDES FORUM

How do I return inventory?


#1

Months ago, I sold a memory card which was the wrong card.

I supplied the client with a credit note, bought them a new card that was compatible and issued a new invoice with a credit.

I created an obsolete inventory expense account and then used inventory write offs to write off the incompatible card as it was not worth sending back. All seemed to be correct as inventory item was written off and customer got credit which was accounted for in next invoice!

However, I have just realised that the inventory write off is showing an amount of zero instead of what it cost me?

What am I doing wrong here?


Inventory transactions issue
#2

You have discovered a bug. You have recorded everything correctly. The issue is that credit note didn’t reduce cost of goods sold and didn’t move the original cost to inventory so when you did write-off, there was no amount to be written off.

There are a few ways how I’m planning to fix this. It’s on my to-do list.


#3

ok thats fine! I thought that I had done something wrong. I can wait for it to be fixed in a future release.