@Mabaega, you have not shown whether there is a custom field. Nor have you shared the code for your custom theme. No help is possible without information. Your statements without evidence do not help, because you admit you do not know what is happening.
Also, please do not include animated illustrations. They go by too quickly for examination. Just provide what is requested in the form of Edit screens.
You could just post several screenshots below each other. Also note that custom themes are designated as obsolete, which means that they are no longer in use and at some point completely disappear. They are there for people with existing businesses that still depend on some features that are not possible without them until the developer responds to the need of these features as promised more than a year ago.
The issue is that you will loose functionality such as Footers when using custom themes.
Your question relates to a Custom Theme because you enabled it and selected “custom”. @Tut asked you clearly several times to show a Custom theme EDIT screen which shows the Code used in that theme which can explain what you see.
I have already said that I used the default code when we created the theme, without changing it.
Actually, there are still many solutions that I can take for this problem, such as eliminating the county in the business details. but I’m afraid it will cause other problems if I don’t use the country option.
I’m also sorry, if my question is very annoying, I’m just looking for an accounting application that suits what I need. I hope this application can be my choice.
The default code displays custom fields. If you would have shown this when first asked, your problem could have been solved already. Since you apparently refuse for some reason, no one can help. I will not respond further.
No, it should not, because it is related to your custom theme. You are responsible for performance of your custom themes. The program developer cannot anticipate what you might create or what mistakes you might make.
I am Indonesian my self. So I encounter the same problem before. I asked lubos before, it’s from the localization of the extension feature. It’s obsolate feature now but I don’t know why it’s still there. It’s not a bug. So, for now I don’t choose any country in the Business Detail. And the functions work the same. The only different thing is just, if we choose Indonesia as the country in Business Detail, we can’t deactivate the extension feature. But, if we don’t choose any country we will not have any localization for the app, and we can access the extension feature.