You’re absolutely right.
User experimentation is not a bad thing in fact, it’s one of the most effective ways people learn. When users feel safe to click, explore, and make mistakes, they become more confident and capable. That ultimately leads to higher satisfaction and retention.
If the current interface doesn’t clearly communicate how settings work or if multi-language support is incomplete then users may
- Get frustrated when clicks don’t do what they expect
- Assume something is broken
- Need more support than necessary