Reading up on other topics, it seems that I have made an error when allocating payments. I usually allocate payments to invoices paid to ‘professional fees’ rather than ‘accounts receivable’, but on this one occasion I allocated the invoice payment to ‘accounts receivable’.
The affect on doing this has caused subsequent invoices to that customer as receiving credit and the invoices automatically shows payed in full, without me sending them out.
the description of the invoice shows:
“Automatic payment using available credit - Sales Invoice #10020”
I tried to delete the offending invoice, but I am not allowed to. Is there any way where I can reset this so that I no longer get involved in customer credit allocation?
Many thanks for you time in advance.