When I pull this report I am getting the entire history of the customer including paid invoices, so I can’t issue statement of unpaid to my customers.
What report are you talking about.
Hello @catherine_gg,
I assume you are referring to Customer Statement (Unpaid Invoices) report as mentioned in the topic title because the report name wasn’t mentioned in the topic text.
It looks like a receipt application issue.
I assume you have not manually applied your receipts to invoices. This will have Manager automatically apply receipts to the oldest invoices first.
To test if that is the case, is the total receivable balance correct but the breakdown differs from what you expect?
I apply the receipts to the invoices using the new copy to function. It has always worked in the past I have been able to pull a report just listing the unpaid invoices not a full on list of every single transaction in the account. That is what the other reports are for. why has it changed?
When we are generating the report for Customer statement ( Unpaid Invoices ) , it showing all translation paid and unpaid , same report Customer statement ( Translations ) and also not se e ageable days in report
Could you please share some screenshot showing:
- An example Customer Statement showing paid invoice
- A view screen of one the paid invoices
- The most critical part is this, the receipt which was applied to invoice from step
2
the date of the report also important in the parameters, if the date selected for prior period to the payment received, the paid invoices will show as un paid