Dear All, How do you do the Cloud version update? We are missing critical features even though access manager through the Cloud. Kind regards Ernest

The cloud edition is updated automatically. What features do you think you are missing, and why do you think you are missing them? Can you illustrate with screenshots?

Thanks for the reply. We cannot see the withholding tax feature in the purchase invoice on our system. Ernest

I do not believe that it is a cloud version. Given “Learn how to” note, I think that it is a desktop edition, and maybe an old one.

I concur with @evans . What version number shows at the bottom of your window?

Dear All, We access the manager.oi through internet and the version is 20.2.85. We started using it in 2020. Kind regards ernest

You are not using the Cloud version It could be a Server version or Desktop You are using a version that probably a few 000’s versions out of date. The program has changed a lot since 2020, so a lot of the guides will not make any sense

Dear All, Ok. Thanks. Can i just update with the latest version to get all the upgrade? Regards Ernest

Yes, but make sure yu have a backup before upgrading, in case something goes wrong. It still isn’t clear what edition you are using - you say you access via the internet but the Desktop does not use the internet. The Server version may do but then your IT support would be required to upgrade

Yes, I can only access the manager.oi via internet. It could be is on our server not cloud based. I will check with our IT team. KR Ernest

Cloud version Update

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Cloud version Update

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