Bank statement import trouble

Hi, I have read every forum topic and still having trouble loading my statements into Manager. I have the date format correct dd/mm/yyyy however it still says CSV is missing date column. Tried Converter but could not find a program to open the converted file. I have also tried to download in QIF format from bank but then cannot open the downloaded file - no program. Need some guidance please.

Can you send your CSV sample to support@manager.io ?