Bank Feed not pulling in all data, lots of double entries

1

Hi Lubos and team.

I also have recently noted that the bank feed with commbank misses entries with Basiq.

When I went to upload the QIF for the month, and got HEAPS of duplicate entries with no way to identify immediately which were duplicates. I did use the history undo feature (thank goodness.) however I forsee this as a bit of an issue moving forward. I will have to download the QIF regularly because there appears, on first glance, no way to fix this.

When it does import the QIF, you can’t batch delete the incoming entries also, you have to click edit and delete on every one. With 100+ entries for that week, it was a bit of nightmare.

My questions are:

How common is it that basiq miss entries? is this a date thing?

If you import the QIF and have a bank feed, I noticed it picked up about 70% of entries, but doesn’t immediately distinguish the copies. Is there a way to help the system learn how to do this?

Some were invoiced and others were just general in and out payments. I like to settle the accounting daily but it’s a stretch if it’s not automated accurately with basiq.

Desktop edition.25.5.31.2363

2

I would firs do an update to current version, as you are way behind. Maybe there is already a fix for some bug if that was the problem.

3

I have updated as suggested and will watch it for a few a few days. Thanks for the tip, I need to be better at following updates.

4

I have seen this with Basiq feeds as well. Missed transactions do happen and it is usually timing related, especially when posting dates and feed refresh times do not line up.

Importing QIF while a bank feed is active will always create duplicates. The system cannot reliably match those entries and there is no learning or auto-merge for this in desktop. Best approach is to use either the bank feed or QIF, not both at the same time, or pause the feed before importing.