I would like to raise a workflow issue around automatic allocation of credit notes and debit notes. In many practical business situations, a credit note should not necessarily be applied automatically to the oldest outstanding invoice. The credit note may relate to a specific invoice, returned goods, a disputed line item, a later remittance advice, or a supplier/customer allocation instruction. For customer credit notes, it is often clearer to issue the GST credit note and leave it as an available credit until the customer provides a remittance advice showing which invoice/payment they have allocated it against. The same issue exists in reverse for supplier debit notes. Supplier credits often need to be allocated against a specific purchase invoice, returned item, delivery discrepancy, project cost, or supplier remittance. Automatic allocation to the oldest invoice can create confusion when reconciling supplier statements or project costs. Could Manager provide an option to leave credit notes and debit notes unallocated until manually applied? Possible options could be: - allow credit notes / debit notes to remain unapplied - provide a manual allocation screen for available credits - allow allocation at payment/receipt stage based on remittance advice - provide a setting to disable automatic allocation to oldest invoice This would make credit/debit note handling clearer for businesses that need to match credits to specific invoices, line items, projects or remittance advice rather than simply applying them to the oldest outstanding balance.
As I understand it, your request is simply to let credit and debit notes remain unapplied within the customer or supplier account until they are manually allocated.
Manager already deals with this in two ways. A note can be linked to the invoice it relates to, or it can be kept separate by using the method described here in the old guides:
Credit notes
Debit notes
Avoid automatic credit allocations with special accounts
That special-account method is not just a temporary workaround. It is the solution Manager provides for cases that should not complicate the normal Accounts receivable and Accounts payable workflow.
Allowing unapplied credits directly in those accounts would mean invoices could still appear overdue even though a credit exists. It would also require extra controls for allocation, reallocation and reversals.
So the request is really to move an existing exceptional workflow into the standard process. You would need to explain why the documented method is not sufficient.
To add the what @eko has said why don’t you apply Credit Note by linking the credit note to the related invoice?
USE THE “COPY TO” feature.
Use the “Copy To” button shown on the view invoice screen and select Copy to Credit Note. This automatically links the Credit Note to the invoice.