Quantity totals missing

1

Hello

Total in the ‘‘kg’’ column suddenly disappeared today. How can i bring it back?

Thank you in advance

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2

Is this a ‘Sales Order’ that has been renamed?

3

Good morning

Exactly, thanks for asking

Any idea how i can bring back the total of the ‘‘kg’’ column?

4
  • Are the numbers at the bottom of the document custom fields?
  • Are all of these ‘Inventory Items’? or are some ‘Non-Inventory Items’?
  • You might try looking at your “History” between the last Sales Order/Order Confirmation that worked properly, and this one - look for any changes to item properties.
  • Have you changed properties of any of the items recently?
  • Is kg the ‘Unit Name’ for your item? If so, do all items on that Sales Order have the exact same ‘Unit Name’ (case sensitive, no punctuation)
  • Look at some old Sales Orders, are they experiencing the same issue?
  • What version are your running or are you on cloud?
5

That was an announced feature of Manager, namely, totals for quantities.

Since this is a loss of functionality – unless it’s been permanently removed, this should be in bugs

6

Could be added back via custom theme. However the Qty column header name changes if all units are same and thats causing a lil issue. I think the qty column header name should remains as “Qty” and should not change whether all units are same or not.

3 Likes
7

Good morning with many thanks for your interest
Please check below :

  • Are the numbers at the bottom of the document custom fields? → DID NOT GET IT, WHICH NUMBERS DO YOU MEAN PLEASE?
  • Are all of these ‘Inventory Items’? or are some ‘Non-Inventory Items’? → ALL ARE INVENTORY ITEMS
  • You might try looking at your “History” between the last Sales Order/Order Confirmation that worked properly, and this one - look for any changes to item properties. → ALL SALES ORDERS ARE CHANGED
  • Have you changed properties of any of the items recently? → NO
  • Is kg the ‘Unit Name’ for your item? If so, do all items on that Sales Order have the exact same ‘Unit Name’ (case sensitive, no punctuation) → YES, THE EXACT SAME UNIT NAME FOR ALL
  • Look at some old Sales Orders, are they experiencing the same issue? → YES
  • What version are your running or are you on cloud? → CLOUD

Looking forward to your new reply

Thank you

8

Hello

Will check, thank you for your answer

9

Hello, I was referring to : “Terms of Delivery”,“Pall. Nr.”, “Production Date”, etc. but it sounds like those are not related to the issue. Moderator Ealfardan has marked it a bug, which would be beyond my depth. Hope it gets worked out. I did try to replicate in the desktop version, and did not have the same issue.

1 Like
10

This issue has been fixed in the latest version (25.7.6)

2 Likes
11

Dear Lubos

Good morning and a good week

Thank you very much for working on it and letting us know

Best Regards
Thanos