Payment received from customer did not reduce customer invoices

[Patch]

@Abanye

Staff buy on credit recoverable through payroll

I assume you have you entered the staff member in both Managers “Customer” and “Employee” tabs?

@Abanye

At the end of the month the equivalent sum of credit is recovered through the payroll.

How exactly are you doing this? A “Transaction” type “Payment” with a positive entry to their “Employee” clearing account and an negative entry to their “Customer” clearing account, resulting in a net about the Employee/Customer actually receives this month.
As was suggested here

Advance to Staff

Here is an example for an employee named Ernst Handel. Handel earns 1000, recorded on a payslip: [Screen Shot 2019-12-28 at 6.59.15 AM] Handel also buys merchandise from the company, so is set up as a customer. A sales invoice is issued: [Screen Shot 2019-12-28 at 7.03.25 AM] So Handel owes the company more than his current earnings. A payment transaction is entered for his weekly pay. Part of the sales invoice receivable is recovered: [Screen Shot 2019-12-28 at 7.08.03 AM] The Employe…

@Abanye

end of every month a journal

Manger is designed to rarely need journal entries. I’m not sure this is the most reliable method for routine business operation actives.

@Abanye

One particular staff customer’s invoices did not clear

When posting screen shots please include Managers screen title and the “Bread crumbs”. These are located at the top of each page in Manager and show what screen you have captured and how you got there. Examples of which are
For an Employee

For Accounts receivable

For a journal entry