How to manage sold goods returned by a customer

1

I need to be guided on this issue, if anyone can help, it will be appreciated.

How to manage the sold goods returned by a customer for the below adjustments:

  1. How to credit the value of returned goods to customer account (is it by Credit Note)?

  2. How to adjust the returned goods items value & quantities to inventory?

  3. How to receive such returned goods in a particular store location?

Regards & Thanks in advance.

2

Have you read the guides?

Use credit notes for customer returns and refunds

which explains it all

Have you enabled the Goods Received and Delivery Notes tabs as well as Inventory?

1 Like
3

@Joe91 Yes, I read the guide and understood well how to manage the return/refund to Customer. It was a great tip, thanks a lot for the help.