Email and Datafields

1

All,

I’m not sure if this is a bug, but recently, direct emailing stopped working properly. I’m referring to the fact that fields are displayed as plain text instead of a reference to a data field.

The version I use: v25.11.3.3093

Example:

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Normally, Manager.io would fill in the correct text in the subject line in this case. Namely, the name “Factuur” (Invoice) followed by the “Description” and the Reference (‘‘Debtor number-Invoice number’’). Now it just shows the plain text. It also doesn’t complete the text later, for example, by adding the invoice date, invoice amount, etc. This used to work.

I’ve also tried converting the language to English, but that didn’t help either.

Hopefully this can be resolved quickly.

Thanks a lot,
Canefield

1 Like
2

The same thing happened yesterday, and it’s still not resolved. I tried these fields, but it’s still not working. This is causing a lot of problems.

I feel like the recent releases are not very stable and have not been tested before updates are pushed.

3

Currently on cloud edition 25.11.5.3094.

The problem still has not been resolved. We have to manually replace all variable references per invoice sent.

Please fix or advise on this, thank you.

2 Likes
4

@lubos Having the same issue with emails.

The code is showing and if not manually removed will be sent to customer.

Screenshot - Manager - 06-11-2025
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5

Looks like Liquid is being put to rest.

Still, this is a loss of function so I think it’s better to keep this in bugs until a substitute is provided.

1 Like
6

I am getting the same issue with the desktop version 25.11.22.3139

Does anyone have any idea when this bug will be resolved?

7

And when will that be?

I send around 50 invoices per day, and having to manually edit each one takes some considerable amount of time. This erroneous issue of an extremely useful feature has demeaned a wonderful product.

8

Someone…an ETA would be very much appreciated. Thx

9

Echoing the same sentiment: please reintroduce the necessary feature asap.

10

bugs Someone…an ETA would be very much appreciated. I can’t sent bulk emails. Thx.
@lubos ?

11

Fixed in the latest version (25.12.6)

3 Likes
12

Very nice, @lubos, thank you very much!

13

Thank you!

14

Custom fields are no longer populated in the email body. I am testing with Classic Custom fields and new Custom fields.

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Email Template setup:

Dear {{ custom_fields[“Contact”] }},
Dear {{ custom_fields[“Contact(Classic)”] }},
Please find your Invoice #{{ reference }} attached for R {{ invoice_total }}.
Invoice date: {{ invoice_date }}
Amount due: R {{ if_balance_due }}
Kind Regards,
{{ business.name }}

Email body missing contact name:

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PDF preview is correct:

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15

@lubos please see my comment above, let me know if the reference to custom fields should change in email settings. Thank you for the fix.

1 Like
16

@lubos I’ve got the same problem as Morne_Kruger. Two examples that suddenly aren’t working anymore:
1. Code isn’t working anymore: {% if table.totals[“Balanced Due”] != null %}€ {{ table.totals[“Balanced Due”] | format: ‘n2’ }}{% else %}€ {{ table.totals[“Total”] | format: ‘n2’ }}{% endif %}

2. Made a Custom Field called ‘ibanOLD’ in Obsolete Features/Classic Custom Fields as well as a field called ‘ibanNEW’ in Custom Fields/Text Custom Fields. I filled in both fields on the invoices, so I’m sure it has text (see Data).
I don’t get anything back from {{ custom_fields[“ibanOLD”] }} nor {{ custom_fields[“ibanNEW”] }}.
How do I call the obsolete or new Custom Fields in the E-mail template?

Hope to got an answer back. Thanks a lot in advance.

Data:
…
“custom_fields”: [

{

  "key": "8574202e-aef4-47d3-97d7-c03483d691fa",

  "label": "ibanOLD",

  "text": "AB20 0001",

  "value": "AB20 0001",

  "displayAtTheTop": false

},

{

  "key": "d409dc48-5add-4c62-b3cf-4911c5ebfc7a",

  "label": "ibanNEW",

  "text": "ZO44 9205",

  "value": "ZO44 9205",

  "displayAtTheTop": false

},

…

Cheers,
Stephan

17

Dear all,

Still no clue.

Someone, any ideas?

I’ve tried varied option, none of them are working (both ibanOLD and ibanNEW).

  • custom_fields[‘ibanOLD’]
  • custom_fields2[‘ibanOLD’]
  • custom_fields[“ibanOLD”]
  • custom_fields2[“ibanOLD”]
  • custom_fields || [‘ibanOLD’] }}
  • custom_fields || [“ibanOLD”] }}
  • {{ custom_fields[‘ibanOLD’] }}
  • {{ custom_fields2[‘ibanOLD’] }}
  • {{ custom_fields[“ibanOLD”] }}
  • {{ custom_fields2[“ibanOLD”] }}
  • data.custom_fields[‘ibanOLD’]
  • data.custom_fields2[‘ibanOLD’]
  • data.custom_fields[“ibanOLD”]
  • data.custom_fields2[“ibanOLD”]
  • data.custom_fields || [‘ibanOLD’] }}
  • data.custom_fields || [“ibanOLD”] }}
  • {{ data.custom_fields[‘ibanOLD’] }}
  • {{ data.custom_fields2[‘ibanOLD’] }}
  • {{ data.custom_fields[“ibanOLD”] }}
  • {{ data.custom_fields2[“ibanOLD”] }}
  • data.business.custom_fields[‘ibanOLD’]
  • data.business.custom_fields2[‘ibanOLD’]
  • data.business.custom_fields[“ibanOLD”]
  • data.business.custom_fields2[“ibanOLD”]
  • data.business.custom_fields || [‘ibanOLD’] }}
  • data.business.custom_fields || [“ibanOLD”] }}
  • {{ data.business.custom_fields[‘ibanOLD’] }}
  • {{ data.business.custom_fields2[‘ibanOLD’] }}
  • {{ data.business.custom_fields[“ibanOLD”] }}
  • {{ data.business.custom_fields2[“ibanOLD”] }}
  • %%ibanOLD %%
  • {{ %%ibanOLD%% }}
  • @@ibanOLD @@
  • {{ @@ibanOLD@@ }}
  • ${iban || ‘%%iban%%’}
  • ${iban || ‘@@iban@@’}

How can I get the obsolete or new custom text fields in the E-mail template???
So please help :slight_smile:

Cheers,
Stephan

18

@Ealfardan @lubos

Can you help us out here? What are we doing wrong, or is it a bug? Making use of version v26.2.20.3187.