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Thanks Mark! I hope that helps the OP as well.
well it can be done, provided its done where coding costs are cheaper, Nepal / India / Philippines etc.
chat and call support can be paid extra. and if the application works perfectly there will be less and less support to attend to.
wouldnât mind paying 10 / 20$ a month for the support
Products are designed to address a market niche.
You are correct there are other ways a product could be designed however that is not how NG Software have choose to design this product.
By the way product support and software development philosophy are fundamental parts of a product offering. Bolting on a support contract just for an individual would not result in a balanced viable product.
In essence you are asking for a different product to Manager. Such products do exist, they have a different price point / feature set consistent with the cost of providing the level of supporting you are looking for.
This topic has veered into discussion of the developerâs business model. That is not the purpose for this forum. I am closing the topic.