Credit card reconciliation problem

[rich309]

Hello my credit card statements are tallying nicely with the balance manger shows but when i go through the reconciliation process it makes no sense to me. My statements run from from the 5th of the month but in the reconciliation, which i set for the 5th of the latest staement, i see this after reconciliation fails:
‘What was the closing balance of Credit card Nat west as at 16 April 2018 as per bank statement?’

Im totally at a loss to know the relevance of manager asking this?
any help much appreciated thanks
Rich

[lubos]

Try to upgrade to the latest version. About 2 months ago bank reconciliation workflow has been reworked to give you more control over the process.

See:

[18.5.26] Making bank reconciliation less painful

The latest version (18.5.26) introduces some subtle changes to give more clarity when there is a discrepancy in bank reconciliation and makes it easier to troubleshoot it. So first let me demonstrate the issue in the previous version: This is how your list of bank reconciliations looked like when your bank account was fully reconciled. [1] However let’s say you have accidentally deleted one transaction a few months back. Due to rolling effect, all your bank reconciliations after the date of …

[rich309]

Thanks I think im on the latest bit will check

[ccs]

Two things to check…

1. Make certain that the statement balance is entered as a negative number
2. change any of the transactions that exist within that date range and are NOT listed on your statement to a PENDING status.

[rich309]

thanks

[rich309]

for others who may have a similar issue upgrading to the latest version seemed to do the trick, thanks to all who replied